FAQ
Frequently asked questions.
How do I reserve a parking space?
The easiest way is to select Book parking to open our Bookio booking system. Choose your arrival and departure dates and times to see the exact price. You can also arrange a reservation by phone.
How do I enter the car park and open the gate?
On arrival, call our contact number and we will open the gate remotely. If the phone number from your reservation is already authorised, call the gate’s phone number to open it. You can access your car in the same way when you return. Your authorisation remains active until your vehicle leaves the car park.
Can I arrive or leave at night?
Yes, you can arrive and leave 24 hours a day, 7 days a week. Open the gate using your authorised phone number. If you are using another number or need help, contact us by phone or WhatsApp. Our staff can open the gate for you at night too.
How do I get from the car park to the airport?
The airport is approximately a 10-minute walk away. Depending on staff availability, we can also arrange a transfer for a small fee. Please call ahead to check transfer availability.
Do I need to leave my car keys?
Normally, no. Park in your assigned space, lock your car and take your keys with you. An exception may apply if we arrange parking when the car park is full. In that case, we will ask you in advance to leave your keys so our staff can move your vehicle if necessary.
How is the car park secured?
The grounds are fenced and the gate opens only for entry or exit. Six cameras record the car park continuously. A night guard and guard dogs also help secure the premises.
How and when do I pay for parking?
Select your dates in the Bookio booking system to see the exact price. Please contact our staff by phone or WhatsApp for information about payment methods and when payment is due.
Can I change or cancel my reservation?
Please call us if you need to change or cancel your reservation. Cancellation conditions for paid bookings depend on your reserved dates and how far in advance you request cancellation. Our staff will explain the available options.
What if my flight is delayed and I return later?
You can still access your car if you return late. Your phone number remains authorised to open the gate until your vehicle leaves the car park. We are available around the clock by phone and WhatsApp if you need help. Our staff can advise you about any additional charge for extending your parking.
What if I arrive early or leave before my reservation ends?
Arriving one to three hours early is generally not a problem. If you wish to arrive a day or more early, please contact us in advance, as parking depends on availability. You may leave at any time, including before your reservation ends. Unused reserved parking time is not refundable.
Can I park a motorcycle, van or larger vehicle?
You can book parking for a motorcycle in the same way as for a passenger car. Please arrange parking for a van or larger vehicle with our staff by phone in advance.
What if I cannot open the gate or have a booking problem?
Call us on +421 903 456 785 or contact us on WhatsApp using the same number. Help is available 24/7, including at night.