Terms of Business

General conditions

Euro Assist s.r.o., Za humnami 49, Bratislava 83107, IČO: 51 426 099, VAT number: 2120712044

Parking area reservation

The reservation of a parking space is made based on the purchase of this item in our e-shop and then entering a note for the seller with a specific date. After purchasing the rental, you will receive a confirmation email.

Minimum parking space rental period and rental time

The minimum period of parking space rental is 1 day / 24 hours One day rental corresponds to 24 hours from parking. The cooling time for leaving the parking area is 15 minutes after the end of the rental period. If the vehicle does not leave the parking area after the cooling-off period, another rental day is automatically added to the rental of the parking area.

Payment terms

Payment for the rental takes place by means of a payment/credit card, but in rare cases it is possible, after mutual agreement, to make the payment in cash.

Conditions for withdrawing from the contract

Euro Assist s.r.o., Za humnami 49, Bratislava 83107, IČO: 51 426 099, VAT number: 2120712044

Scope of application

1.1. This complaint procedure regulates the complaint procedure in the company Euro Assist s.r.o., which may be represented by the company's contracted sellers (hereinafter referred to as the "supplier") and the end customer (hereinafter referred to as the "customer"). The complaint procedure regulates the complaint procedure in accordance with § 18 par. 1 of Act no. 250/2007 on consumer protection, Civil Code no. 401/1964 Coll. , Commercial Code - Act no. 513/1991 Coll. (all named laws as amended by later legal regulations), as well as other generally binding legal regulations of the Slovak Republic. Complaints are processed during opening hours in the establishment where the service was provided.

1.2 The complaints procedure applies to all supplier services provided to customers.

Proof of service provision (lease of parking area)

2.1 The supplier is obliged to issue to the customer a document on the provision of the service, which states: a) business name, identification number and registered office of the supplier, b) business address, c) date of service delivery, d) identification of the service, e) price of the service and the total price paid by the customer.

2.2 When selling a service with subsequent delivery, the document must contain the destination, date and time of delivery.

Claims process

3.1 The supplier is obliged to properly inform the customer about the conditions and method of complaint, including information on where the complaint can be made.

3.2 The supplier is obliged to accept the complaint in any operation in which the acceptance of the complaint is possible with regard to the services provided.

3.3 The supplier or an employee authorized by him or another person designated for this purpose is obliged to handle the complaint immediately, in the event that this is not immediately possible due to the complexity of the complaint within a maximum of 30 days. This deadline does not include the time required for a professional assessment of the deficiency in the provision of the service. After the expiry of the maximum period for processing the complaint, the supplier has the same rights as if it were a defect that cannot be eliminated.

3.4 The supplier is obliged to issue a confirmation of receipt of the claim to the customer when making a claim.

3.5 The supplier is obliged to issue a written document about the handling of the claim no later than 30 days from the date of application of the claim.

3.6 The supplier is obliged to keep records of complaints and submit them at the request of the supervisory authority. The record of the claim must contain data on the date of application of the claim, the date and method of settlement of the claim.

Claim application

The customer's rights from liability for deficiencies in the provision of the service by the supplier can only be exercised during the period of service provision (rental of the parking area), but no later than three working days after the provision of the service (expiration of the lease period).

Procedure for dealing with complaints

5.1 The customer is obliged to submit the following documents when making a claim: - proof of service provision (booking confirmation email), - written statement of all deficiencies, - proposal for resolving the claim, - proposal for compensation for damage, confirmation of payment.

5.2 The supplier shall issue the consumer with a document on the application of the complaint. The document must contain: - the date of application of the complaint, - the claimed deficiencies, - a proposal for resolving the complaint by the customer. These data can be indicated on a written complaint from the customer.

5.3 Complaints can be made whenever the delivered service has not acquired its essence (the parking area was not rented), or deficiencies appeared during the service delivery (the parking area was rented).

Method of deciding on a complaint.

On the basis of a qualified assessment of the deficiency, the authorized employee of the supplier decides on the method of resolving the complaint.

Complaint handling

7.1 The time for processing a claim can take max. 30 days, as long as all the conditions resulting from this complaint procedure are met.

7.2 The supplier is entitled to reject an incomplete or incorrectly applied claim and return it to the customer for completion according to the STN ISO 10002 standard. The rejection does not affect the deadline for processing the claim. The time limit for processing the claim is suspended until the claim is re-applied.

7.3 The complaint can be resolved by: a discount on the price of the service, a refund or rejection by the Supplier. Complaints about services at the contractor's contracted vendors can be applied according to § 436 et seq. provisions of the Commercial Code.

7.4 If the customer's complaint does not meet the conditions of the complaint procedure, the complaint will be dealt with by the supplier in accordance with this complaint procedure and relevant generally binding legal regulations so that his legal rights are not affected.

7.5 The claim will not be recognized if the supplier can reliably prove that the claimed defect is not his fault and the supplier could not prevent it in any way, given that the defect was caused by another unforeseeable fact.

7.6 In the event of an unauthorized complaint, the costs associated with resolving the complaint may be charged to the customer.

Alternative dispute resolution

Nakupujúci – spotrebiteľ – má právo obrátiť sa na predávajúceho so žiadosťou o nápravu (e-mailom na info@btsparkovisko.sk) ak nie je spokojný so spôsobom, ktorým predávajúci vybavil jeho reklamáciu alebo ak sa domnieva, že predávajúci porušil jeho spotrebiteľské práva. Ak predávajúci odpovie na túto žiadosť zamietavo alebo na ňu neodpovie do 30 dní od jej odoslania, spotrebiteľ má právo podať návrh na začatie alternatívneho riešenia sporu subjektu alternatívneho riešenia sporov (ďalej len subjekt ARS) podľa zákona 391/2015 Z.z. ARS subjektami sú orgány a oprávnené právnické osoby podľa §3 zákona 391/2015 Z.z. Zoznam subjektov ARS je možné nájsť na stránke Ministerstva hospodárstva SR www.mhsr.sk. Návrh môže spotrebiteľ podať spôsobom určeným podľa §12 Zákona 391/2015 Z.z. Spotrebiteľ môže podať sťažnosť aj prostredníctvom platformy alternatívneho riešenia sporov RSO. Alternatívne riešenie sporov môže využiť len spotrebiteľ – fyzická osoba, ktorá pri uzatváraní a plnení spotrebiteľskej zmluvy nekoná v rámci predmetu svojej podnikateľskej činnosti, zamestnania alebo povolania. Alternatívne riešenie sporov sa týka len sporu medzi spotrebiteľom a predávajúcim, vyplývajúceho zo spotrebiteľskej zmluvy alebo súvisiaceho so spotrebiteľskou zmluvou. Alternatívne riešenie sporov sa týka len zmlúv uzatvorených na diaľku. Alternatívne riešenie sporov sa netýka sporov, kde hodnota sporu neprevyšuje sumu 10 EUR. Subjekt ARS môže od spotrebiteľa požadovať úhradu poplatku za začatie alternatívneho riešenia sporu maximálne do výšky 5 EUR s DPH.